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Support

Dear Participant!
At the moment, the feedback form may not work stably. Please send your request to the direct support address of the "Diamond Mile" - DiamondMile@aero.alrosa.ru

When submitting a request for additional baggage for Gold and Diamond status holders, please contact us in advance. The loyalty program support service center "Diamond Mile" processes applications according to the following schedule:

MONDAY 08:00 — 17:00 Moscow time
TUESDAY 08:00 — 17:00 Moscow time
WEDNESDAY 08:00 — 17:00 Moscow time
THURSDAY 08:00 — 17:00 Moscow time
FRIDAY 08:00 — 15:00 Moscow time
SATURDAY CLOSED  
SUNDAY CLOSED  

Submit a program request