Definitions and abbreviations
Diamond Mile (also the Diamond Mile Program, or the Program) is a loyalty
program implemented by JSC ALROSA Airlines for frequent flyers, according to
which the Program Participant is awarded Miles, which can be used to obtain
tickets and other Awards in accordance with the Program Rules published on the
Carrier's website https://www.aero.alrosa.ru.
Baggage is the passenger's personal belongings transported by the Carrier on
the aircraft on the basis of an air carriage agreement.
Carry-on baggage tag is document issued by the Carrier for identification of
unchecked baggage of a passenger.
Checked baggage - passenger baggage accepted by the Carrier for air carriage
under the responsibility of the Carrier, for which it has issued a baggage
receipt and baggage tag.
AC - aircraft.
Order - a number containing a combination of numbers or letters, automatically
assigned when booking transportation and/or additional services on the
Carrier's website https://www.aero.alrosa.ru. Provided by the Carrier and sent
to the passenger by e-mail or mobile phone for further work with the booking
and identification of the passenger when contacting the Carrier's Contact
Center.
Booking Identifier (PNR) is a special unique code consisting of letters and/or
numbers, which is indicated in the electronic ticket and/or EMD, as well as in
the itinerary receipt, and serves to identify a specific booking in the
computer reservation system database.
Air transportation is the transportation of passengers, baggage, cargo, mail
on an aircraft on the basis of and in accordance with the terms of the air
transportation agreement.
Carrier — JSC ALROSA Airlines
Cabin baggage (Unchecked baggage) is personal items that are with the
passenger during the flight, except for checked baggage, marked with the "In
the cabin" tag, transported in the cabin of the aircraft with the consent of
the Carrier under the personal responsibility of the passenger.
EMD (Electronic Miscellaneous Document) — electronic order of miscellaneous
charges of JSC "ALROSA Airlines".
1 – GENERAL PROVISIONS
1.1. The provision of the "Additional Carry-on Baggage Seat" service
(hereinafter referred to as the Service) means that the passenger, from the
moment of purchasing an air ticket, is provided with the right to pre-pay for
an additional carry-on baggage seat in excess of the established norm included
in the fare, and to carry it in the cabin of the Aircraft by the passenger at
his own risk from the point of departure to the point of destination specified
in the air ticket.
1.2. The Service does not apply to the carriage of items and substances
prohibited for carriage on air transport under aviation security
conditions.
1.3. The service is issued for own flights of JSC "ALROSA Airlines". The
carrier, in special cases and based on its technical capabilities, has the
right to limit the list of flights and / or destinations on which the Service
can be provided.
1.4. The service is not provided on flights operated by An-24 and An-38
aircraft.
1.5. The registration and provision of the Service for passengers who have
booked air transportation on Code Share flights, where JSC "ALROSA Airlines"
is the marketing carrier, is not performed.
2 - RULES FOR REGISTRATION AND PROVISION OF THE SERVICE
2.1. When purchasing the Service, the total allowance for carry-on baggage for
a passenger is calculated as the sum of the allowance for carry-on baggage
included in the fare, the passenger's personal belongings, and an additional
piece of carry-on baggage purchased within the framework of this Service.
2.2. Carry-on baggage carried by a passenger within the framework of this
Service must comply with the requirements established by the Rules for the Air
Transportation of Passengers, Baggage and Cargo of JSC ALROSA Airlines in
terms of contents, packaging, dimensions, weight, etc.
2.3. One piece of additional carry-on baggage purchased within the framework
of this Service may not weigh more than 10 kg and have dimensions in 3
dimensions (length + width + height) greater than 115 cm (55 × 40 × 20 cm).
2.4. The passenger can purchase the Service and pay for it on the Carrier's
website http://www.aero.alrosa.ru, in the official mobile application of the
Carrier ALROSA Air Co, in accredited agencies, as well as at the check-in
counter at the departure airport.
2.5. The Service can be purchased:
• During the purchase of an air ticket, before online check-in opens (more
than 36 hours before the flight departure);
• After purchasing an air ticket - through the My Bookings service on the
Carrier's official website http://www.aero.alrosa.ru and in the Carrier's
official mobile application (more than 36 hours before the flight
departure);
• In accredited agencies (more than 36 hours before the flight departure);
• At the departure airport when check-in opens for the flight - at the
check-in counters.
2.6. No more than 1 additional piece of hand luggage can be issued per
passenger.
2.7. Service for a passenger who has purchased the Service does not give him
additional advantages over other passengers, is carried out in accordance with
the air ticket fare and in the general queue.
2.8. The Service is valid only for the flight and date for which the
transportation was purchased.
2.9. When checking in and/or boarding, the passenger, at the request of the
Carrier, must present for weighing the carry-on baggage, including the
additional piece of carry-on baggage carried within the framework of this
Service.
2.10. If the passenger has presented for carriage additional carry-on baggage
with a weight and/or dimensions in the sum of three dimensions greater than
those provided for by the rules of the Service, the carrier will not accept
such additional carry-on baggage for carriage in the aircraft cabin. The
passenger must check in the oversized and/or excess carry-on baggage as
checked baggage (within the free baggage allowance, if such allowance is
provided for by the terms of the tariff, or by paying for it in accordance
with the Carrier's tariffs in effect at the time of baggage check-in) or
refuse to carry it.
2.11. An additional piece of carry-on baggage corresponding to the
characteristics specified in clause 2.3. of these Rules, may be accepted for
carriage as baggage only if there is free capacity on the aircraft. In the
absence of technical feasibility, the Carrier has the right to refuse the
passenger the carriage of such baggage, since it does not meet the conditions
for the carriage of an additional piece of hand luggage previously approved by
the Carrier.
2.12. Transferring the right to use the paid Service to other persons or using
it on other flights is not permitted.
2.13. An additional piece of hand luggage during carriage must be placed in
the aircraft cabin above the passenger seat in a lockable baggage compartment
or under the seat of the passenger seat in front. An additional piece of hand
luggage must be placed so that it does not cause inconvenience to other
passengers, does not impede their passage and does not create a threat to the
safety of the flight.
3 – COST OF THE SERVICE
3.1. The cost of the Service is determined by the Carrier and published in
booking systems.
3.2. The passenger pays for the Service at the rate set by the Carrier, valid
at the time of payment.
3.3. The current cost of the Service is published on the official website of
the Carrier http://www.aero.alrosa.ru and in the official mobile application
of the Carrier ALROSA Air Co.
3.4. After the passenger has paid for the Service, an EMD is issued, the
Carrier undertakes to accept, together with the passenger, an additional piece
of hand luggage for transportation on the specified date and flight in the
specified direction.
3.5. If it is discovered at the boarding gate at the airport of departure that
the passenger has carried additional hand luggage that he has not paid for,
such hand luggage must be paid for by the passenger at the established rates
of the Carrier with a coefficient of 2.0 (i.e. double the amount) of the cost
of the Service when it is issued at the check-in counter. If the passenger
does not pay for the additional piece of hand luggage, the airline has the
right to refuse the passenger to carry his things in excess of the established
norm.
3.6. If it is discovered at the airport of arrival that the passenger is
carrying additional carry-on baggage that was not paid for by him before the
start of transportation at the airport of departure during check-in, such
carry-on baggage must be paid for by the passenger at the established rates of
the Carrier with a coefficient of 2.0 (i.e. double the amount) of the cost of
the Service when it is issued at the check-in counter.
3.7. The fact of the provision of the Service is the fact of the carriage of
an additional piece of carry-on baggage in the aircraft cabin together with
the passenger.
4 – RETURN OF THE SERVICE
4.1 The cost of the Service is refunded in full if the Service is not provided
in the following cases:
• Forced refusal of the passenger from transportation, stipulated by the rules
of JSC "ALROSA Airlines" and Art. 227 of the Federal Aviation Rules "General
Rules for the Air Carriage of Passengers, Baggage, Cargo and Requirements for
the Service of Passengers, Consignors, Consignees", approved by Order of the
Ministry of Transport of Russia dated June 28, 2007 No. 82 (hereinafter - FAP
No. 82);
• Unilateral termination by JSC ALROSA Airlines of the passenger air carriage
agreement in accordance with Article 230 of FAP No. 82 (except for the case of
unilateral termination by the carrier of the passenger air carriage agreement
on the grounds provided for in paragraph 6 of Article 230 of FAP No. 82, in
which case the amount paid for the Service is not returned to the
passenger);
• Voluntary refusal of the passenger from carriage in accordance with Article
229 of FAP No. 82;
• Prompt cancellation of the flight;
• Refusal of the passenger from the Service in the cases provided for in
paragraph 2.9. of these Rules.
4.2. Voluntary refund of funds paid for the Service is carried out in the
following order:
• To return the Service purchased on the Carrier's website
http://www.aero.alrosa.ru or in the ALROSA Air Co. mobile application, the
passenger must submit an application on the website http://www.aero.alrosa.ru
indicating the identifier (EMD number, booking or Order number) provided when
the Service was purchased, or contact the Carrier's Contact Center and follow
the instructions of the operator;
• For the Service issued by an accredited agency, if the passenger refuses the
transportation, the Service is returned to the accredited agency where the
Service was originally issued.
4.3. Forced refund of funds paid for the Service is carried out by contacting
the Carrier's Contact Center.
4.4. To consider an application for non-provision of the Additional Carry-on
Baggage Service, the passenger must send the following supporting documents to
the e-mail address avia-centr@aero.alrosa.ru and/or
avia-info@aero.alrosa.ru:
• a scan of the passenger's identity document;
• a scan of a notarized power of attorney (if the passenger's authorized
representative is applying);
• a scan of a copy of the EMD.
The cover letter must include the following: flight number, flight date, last
name and contact information of the passenger who was not provided the
Service, as well as the EMD number or EMD booking identifier.
4.5. An application for a refund must be submitted no later than 6 months from
the departure date of the flight for which the Service was booked.
4.6. In case of improper execution of documents for the refund of the cost of
the Service, the passenger must re-submit a properly executed application for
the refund of the cost of the Service, to which properly executed supporting
documents must be attached.
4.7. Upon receipt of properly executed documents for the refund of the cost of
the Service, the competent services of the Carrier shall verify the facts
stated in the application and make a decision on it.
4.8. The refund shall be made to the passenger in full.
4.9. The refund shall be made no later than 30 days after the passenger's
request. In this case, the Carrier shall not be liable for an increase in the
terms of the transfer of funds, which depend on the payment systems, payment
services and banks used by the passenger (the person who paid for the air
tickets) and may be up to thirty working days.
4.10. The refund shall be made to the passenger in the same way as the payment
was made. Refunds are made to the payment method that was used to pay for the
Service, unless otherwise specified in the passenger's application.
4.11. If the Service needs to be reissued, the passenger will receive a refund
and the Service will be reissued (taking into account the tariffs in effect on
the date of reissuance).
5 – FINAL PROVISIONS
5.1. The Carrier may additionally introduce, suspend or limit the accrual of
miles for additional services issued within the framework of the Diamond Mile
Program. Up-to-date information on the Diamond Mile Program and the terms of
mileage accrual is published on the Carrier's official website
http://www.aero.alrosa.ru.
5.2. The Carrier reserves the right to restrict the purchase and use of the
Service at any time for operational reasons.
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