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Abbreviations and definitions
Air ticket is a document or electronic record issued by the Carrier and confirming that an individual is entitled to a seat on a flight
Agent is an individual or legal entity authorized to act on behalf of and on behalf of the Carrier to attract passengers, to issue and sell passenger transportation on the Carrier's routes under the terms of the Agency Agreement concluded with it
AC — aircraft
Booking Identifier (PNR) — a special unique code consisting of letters and/or numbers, which is indicated in the electronic ticket and/or EMD, as well as in the itinerary receipt, and serves to identify a specific reservation in the database of the computer reservation system
Official website of the Carrier - https://www.alrosa.aero
Air transportation - transportation of passengers, baggage, cargo, mail on an aircraft on the basis of and in accordance with the terms of the air transportation agreement
Carrier - JSC ALROSA Airlines
EMD (Electronic Miscellaneous Document) - electronic order of miscellaneous charges of JSC «ALROSA Airlines»1. General Provisions
1.1. The provision of the «Additional Seat Next to» service (hereinafter referred to as the Service) means that the passenger is granted the right, from the moment of boarding the aircraft, to occupy an additional seat(s) in the aircraft cabin located next to the seat where the passenger is registered, for a comfortable journey from the point of departure to the point of destination specified in the air ticket.
1.2. The Service is purchased by the passenger for personal comfort and does not provide the opportunity to carry in the aircraft cabin an additional piece of hand luggage or other categories of baggage free of charge, the carriage of which, in accordance with the Rules for the Air Carriage of Passengers, Baggage and Cargo of JSC «ALROSA Airlines», is subject to mandatory payment regardless of the quantity and weight of the passenger's other things (for example, oversized or heavy baggage, animals, a musical instrument, etc.).
1.3. The Service does not include the provision of other additional services to the passenger, including an additional portion of on-board meals.
1.4. The Service is issued only for own flights of JSC ALROSA Airlines. The carrier, in special cases and based on its technical capabilities, has the right to limit the list of flights and/or destinations on which the Service can be provided.
1.5. The Service is not issued and provided for passengers who have booked air transportation on Code Share flights, where JSC ALROSA Airlines is a marketing carrier. 2. Rules for issuing and providing the Service
2.1. The total number of seats on the flight available for purchasing the Service is limited.
2.2. Before purchasing the Service, the passenger must familiarize themselves with the Rules for the provision of the Service and the current restrictions.
2.3. Only an adult passenger can purchase and pay for the Service. The Service is not provided to children aged 0 to 12 years, as well as unaccompanied children aged 6 to 16 years.
2.4. A passenger can purchase and pay for the Service only at the check-in counter at the departure airport, provided that there are available seats and the Carrier is technically capable of providing the Service. The Service is available for purchase no earlier than 2 (two) hours before the flight departure.
2.5. The Service cannot be purchased at the Carrier’s or its agents’ ticket offices, or online through the Carrier’s official website or mobile application.
2.6. One passenger has the right to purchase no more than 2 (two) additional seats on one Airline flight.
2.7. The Service does not apply to the following seats in the aircraft cabin: comfort seats, first seats, as well as seats near emergency exits and seats with non-folding armrests.
2.8. When purchasing the Service, the passenger must select seats in the aircraft cabin. The passenger's registered seat and the additional seat(s) must be located next to each other, in the same row and in the same block of seats in the aircraft cabin.
2.9. Passengers who have paid for the Service only need to have their boarding pass when boarding the aircraft. A boarding pass will not be issued for the additional seat(s) occupied within the framework of this Service.
2.10. Passengers who have purchased the Service are recommended to have an electronic or printed proof of purchase - EMD for the Service.
2.11. A passenger who has purchased the Service is served in the general queue and does not give him any additional advantages over other passengers.
2.12. The Service is valid only for the flight and date for which the transportation was purchased.
2.13. Transfer of the right to use the paid Service to other persons or its use on other flights is not permitted. 3. Cost of the Service
3.1. The cost of the Service is determined by the Carrier and is published in the booking systems.
3.2. The passenger pays for the Service at the rate set by the Carrier, valid at the time of payment.
3.3. The current cost of the Service is published on the official website of the Carrier, in the official mobile application of the Carrier ALROSA Air Co, and is also posted at the check-in counter at the departure airport.
3.4. After the passenger has paid for the Service, an EMD is issued, the Carrier undertakes to provide the passenger with additional seat(s) on board the aircraft on the specified date and flight in the specified direction.
3.5. The fact of provision of the Service is the fact of the passenger's flight on board the aircraft in the additional seat(s) next to the seat in which the passenger is registered, from the departure airport to the arrival airport of the aircraft. 4. Refund of the Service
4.1. An involuntary refund of the cost of the Service is made in full if the Service is not provided in the following cases:
• Involuntary refusal of the passenger from transportation, stipulated by the rules of JSC ALROSA Airlines and Art. 227 of the Federal Aviation Rules "General Rules for Air Transportation of Passengers, Baggage, Cargo and Requirements for Servicing Passengers, Consignors, Consignees", approved by Order of the Ministry of Transport of Russia dated 28.06.2007 No. 82 (hereinafter referred to as FAP No. 82);
• Unilateral termination by JSC ALROSA Airlines of the passenger air transportation agreement in accordance with Art. 230 of FAP No. 82 (except for the case of unilateral termination by the carrier of the passenger air transportation agreement on the basis stipulated by paragraph 6 of Art. 230 of FAP No. 82, in which case the amount paid for the Service is not refunded to the passenger);
• Voluntary refusal of carriage by a passenger in accordance with Art. 229 of FAP No. 82;
• Prompt cancellation of a flight by the Carrier;
• Failure to provide the passenger with the Service on board an aircraft due to technical or other needs of the Carrier or for another reason beyond the control of the passenger and his desire to use the Service.
4.2. An involuntary refund of funds paid for the Service is made both at the place of purchase and by submitting an application through the feedback form on the Carrier's official website.
4.3. To submit an application for non-provision of the Service through the Carrier's official website, the passenger must provide the following supporting documents:
• a scan of an identity document of the passenger;
• a scan of a notarized power of attorney (if the passenger's authorized representative is applying).
The cover letter must include: flight number, flight date, last name and contact information of the passenger who was not provided with the Service, as well as the EMD number or EMD booking identifier.
4.4. An application for a refund shall be submitted no later than 3 months from the departure date of the flight for which the Service was purchased.
4.5. In the event of improper execution of documents for a refund of the cost of the Service, the passenger must re-submit a properly executed application for a refund of the cost of the Service, to which properly executed supporting documents must be attached.
4.6. After receiving properly executed documents for a refund of the cost of the Service, the competent services of the Carrier shall verify the facts stated in the application and make a decision on it.
4.7. A forced refund of funds at the place of sale of the Service shall be made to the passenger in full.
4.8. Refunds are made no later than 30 days after the passenger’s request. The Carrier shall not be liable for an increase in the time frame for transferring funds, which depends on the payment systems, payment services and banks used by the passenger (the person who paid for the air tickets) and may be up to thirty working days.
4.9. Refunds are made to the passenger using the same method used to make the payment. Refunds are made to the payment method that was used to pay for the Service.
4.10. If the passenger voluntarily refuses the purchased Service, the funds paid for the Service will not be refunded. 5. Final Provisions
5.1. 5.1. Accrual of miles under the Diamond Mile loyalty program for the purchase of additional seats by the passenger within the framework of this Service is not provided.
5.2. The Carrier reserves the right to limit the use of the Service at any time for operational reasons.