Rules of air transportation

1.1.1. These rules have been drawn up in accordance with Article 102 of the Air Code of the Russian Federation.

1.1.2. These rules apply to domestic and international air transportation of passengers, baggage, cargo and mail carried out by JSC ALROSA Airlines.

1.1.3. These Rules constitute the conditions of transportation referred to in the ticket. They may only be applied to such transportations for which the JSC ALROSA Airlines code - YAM is entered in the “Carrier” column of the ticket. The exception is flights under the “Code Share” agreement, where the Carrier is another airline.

1.1.4. The Rules shall apply to the international air carriage of passengers, baggage, mail and cargo, if they do not contradict the conventions in the field of international air carriage, documents of the International Civil Aviation Organization (ICAO), as well as current international treaties and agreements of the Russian Federation on air traffic.

1.1.5. The Rules establish the general conditions for the carriage of passengers, baggage, mail and cargo, which must be observed upon conclusion and during the performance of the terms of the air carriage agreement for passengers, baggage, mail and cargo.

1.1.6. When concluding a contract for the air carriage of passengers and cargo, the rules, tariffs and charges that are in effect on the date of execution of the transportation document and the date of commencement of transportation shall apply.

1.1.7. If any provision contained in these Rules or referred to contradicts the Carrier's tariffs or laws, then these tariffs and laws shall take precedence.

1.1.8. Questions concerning the application of these rules and other regulatory documents issued in development of these rules, arising with passengers and their baggage, consignors/consignees during the registration of the sale of transportation, the performance of procedures for registering shipping documents, boarding and disembarkation (loading and unloading), shall be resolved by officials of the Carrier or its authorized agents.

1.1.9. The conclusion of a contract of carriage between the Carrier and the passenger, consignor, implies that the passenger, consignor agrees to the conditions specified in these rules and undertakes to fulfill them during the process of the contractual obligations.

1.2.1. The rights, obligations and responsibilities of the parties arising from the contract of carriage by air of passengers, baggage and cargo are regulated by:
• Conventions relating to international carriage by air:
• Warsaw Convention for the Unification of Certain Rules Relating to International Carriage by Air of 12 October 1929;
• The Hague Protocol amending the Warsaw Convention of 28 September 1955;
• The Montreal Convention of 28 May 1999 (for carriage by air to/from North America);
• Provisions of current international treaties and agreements of the Russian Federation;
• The Air Code of the Russian Federation of 19.03.1997 No. 60-FZ;
• Order of the Ministry of Transport of Russia of 28 June 2007 No. 82 "General rules for air transportation of passengers, baggage, cargo and requirements for servicing passengers, consignors, consignees";
• Federal laws of the Russian Federation "On personal data", "On weapons", "On the protection of consumer rights", "On the procedure for leaving the Russian Federation and entering the Russian Federation";
• Resolutions of the Government of the Russian Federation;
• Orders of the Ministry of Transport of the Russian Federation;
• Ground handling guidelines of JSC "ALROSA Airlines" (DRU-20.00-001);
• Regulatory documents of JSC "ALROSA Airlines".

1.2.2. International carriage of passengers, baggage, mail and cargo is subject to the relevant mandatory regulations, rules and orders of the competent authorities of the country to, from or through whose territory the carriage is carried out.

1.2.3. In international air carriage, the liability of the Carrier is governed by the conventions relating to international air carriage, ICAO documents, with the exception of those carriages which, by definition of these documents, are not such.

1.2.4. All issues concerning the application of these Rules and arising in the relationship between the Passenger or the Consignor and the officials on duty shall be resolved by the authorized representatives of the Carrier.

1.2.5. Issues concerning the application of these Rules in relation to charter transportation shall be stipulated in the charter transportation agreement.

1.3.1. These rules, as well as other rules, guidelines, instructions and documents issued in their development, regulating air transportation, may be changed by the Carrier without prior notice to passengers, consignors, consignees, provided that no such change is applied after the commencement of transportation. In this case, changes to these rules shall enter into force from the moment of official approval. These rules may be amended in connection with the requirements of the current legislation of the Russian Federation, international treaties, and air traffic agreements.

1.3.2. The Carrier's representatives, as well as agents providing services on its behalf and servicing the air transportation of passengers, baggage, and cargo do not have the right to change or cancel the provisions of the air transportation rules established by the Carrier.

1.3.3. These Rules must be available at the transportation sales agencies, at the authorized transportation sales agent, and at the Carrier's representative offices in electronic form.

2.1.1. The air carriage of passengers, baggage and cargo is carried out by the Carrier on the basis of the Air Carriage Agreement in compliance with these rules.

2.1.2. The air carriage agreement is a public agreement, by the method of its conclusion it refers to the agreement of adhesion and requires the passenger (consignor) to join the air carriage agreement on the terms proposed by JSC ALROSA Airlines.

2.1.3. Under the air carriage agreement of a passenger, the Carrier is obliged to transport the passenger of the aircraft to the destination point, providing him with a seat on the aircraft performing the flight along the route indicated in the Ticket, and in the case of air carriage of baggage, also to deliver the baggage to the destination point and issue it to the passenger or a person authorized to receive the baggage. The delivery time of the passenger and baggage is determined by the schedule established by the Carrier and these rules. The aircraft passenger is obliged to pay for the air carriage, and if he has baggage in excess of the established free baggage allowance or baggage subject to mandatory payment, he must also pay for the carriage of this baggage.

2.1.4. The air carriage agreement is valid until JSC ALROSA Airlines fulfills its obligations to carry the passenger and/or baggage by air along the route specified in the electronic ticket and itinerary receipt, provided that the passenger has properly fulfilled his obligations.

2.1.5. Under the air carriage agreement, the Carrier is obliged to deliver the cargo entrusted to it by the consignor to the destination and hand it over to the person authorized to receive the cargo (the consignee), and the consignor is obliged to pay for the air carriage of the cargo.

2.1.6. Each air carriage agreement and its terms shall be certified by a shipping document issued by the Carrier or its authorized agent.

2.1.7. The carriage of passengers, baggage and cargo performed from the airport of departure to the airport of destination by several Carriers under one transportation document (including additional transportation or payment documents issued together with it) is considered as a single transportation, regardless of whether there were transfers, cargo transhipments or interruptions in the transportation.

2.1.8. A passenger under an air transportation agreement must familiarize themselves with the Carrier's air transportation rules, the rules of conduct during preparation for the flight and on board the aircraft on the Airline's website or at the points of sale of the Carrier's transportation or an authorized agent.

2.1.9. The air carriage agreement is considered concluded from the moment of proper and timely payment for the carriage. The fact of payment for transportation confirms the passenger's consent to these Rules (including the Rules of Conduct for Passengers when preparing for a flight (Section 3.5 of the Rules) and on board an aircraft (application 7).

2.1.10. JSC ALROSA Airlines undertakes to take all measures within its power to transport the passenger, baggage, cargo within a reasonable time. The time specified in the schedule and other documents, is not guaranteed and is not an integral part of the air carriage agreement.

Each air carriage agreement and its terms shall be certified by transportation documents issued by the Carrier or its agents.

2.2.1. The shipping documents are:

• when transporting a passenger and baggage - an electronic passenger ticket, a baggage receipt, when transporting excess baggage - a receipt for payment of excess baggage, receipts for payment of additional services;

• when transporting cargo - an air waybill.

2.2.2. The shipping documents specified above are strict reporting shipping documents and are used as accounting, financial and control documents for cash and non-cash settlements with passengers, consignors and mutual settlements between participants in the shipping process.

2.3.1. Air transportation of passengers, baggage, mail and cargo between settlements (airports) along the transportation route may be carried out on a regular and irregular (charter) basis.

2.3.2. Regular transportation is carried out in accordance with the published schedule.

2.3.3. The information contained in the itinerary/receipt, passenger ticket and baggage receipt, in the air waybill must correspond to the information published in the schedule at the time of issuing the specified transportation documents.

2.3.4. The schedule may be changed by the Carrier without prior notice to passengers and consignors.

2.3.5. The Carrier may cancel, reschedule or delay the flight, indicated in the passenger ticket and baggage receipt, air waybill, route/receipt, replace the aircraft and change the route of carriage (landing point), if required by flight safety conditions or conditions beyond the control of the Carrier.

2.3.6. The carrier undertakes to take all measures within its power to ensure the timely execution of the carriage in accordance with the concluded carriage contract.

2.3.7. In case of impossibility to deliver a passenger or cargo by the flight specified in the passenger ticket, route/receipt, air waybill, the Carrier, by agreement with the passenger or consignor (consignee), may:

• organize additional ground handling for passengers;

• carry this passenger or cargo by another flight to the point of destination specified in the shipping document;

• transfer it for transportation to another Carrier;

• refund the amounts in accordance with the Carrier's established tariff application rules.

2.3.8. The Carrier shall not be liable for any error, distortion or omission in schedules published by other legal entities without the consent of the Carrier.

2.3.9. Charter transportation shall be performed in accordance with the aircraft charter agreement concluded between the Carrier and the charterer. Under this agreement, the Carrier undertakes to provide the charterer, for a fee, with all or part of the carrying capacity of one or more aircraft for one or more flights for the carriage of passengers, baggage, mail and cargo.

2.3.10. Charter transportation by the Carrier shall be performed on the basis of a pre-agreed flight plan in compliance with the terms of transportation, which are stipulated by the charter transportation agreement.

2.3.11. The carrier, through the aircraft charterer, informs the passenger, the consignor of the terms of the charter transportation and the need to comply with the current transportation rules.

2.3.12. Transportation of passengers and their baggage may be carried out in partnership with other airlines with which the Carrier has concluded the relevant Codeshare Agreement and Interline Agreements. This means that even when JSC ALROSA Airlines (YAM) is indicated as the carrier in the ticket, transportation may be performed by another airline.

2.3.13. In case of "Code-sharing" when booking seats, the Carrier shall inform passengers which airline is performing the transportation.

2.4.1. Transportation of passengers, baggage, mail and cargo is performed between the airports of the settlements specified in the shipping documents. A change in the settlement (s) of the transportation route specified in the shipping documents may be made by agreement between the Carrier and the passenger, consignor.

2.4.2. If the Carrier cannot perform transportation between the settlements specified in the shipping document, it must offer the passenger, consignor another transportation route, and if the passenger, consignor refuses transportation along this route, refund the cost of transportation in accordance with these rules.

A change by the passenger or consignor of the date and/or time of carriage to a later or earlier date than indicated in the transport document, is considered as a refusal to carry on the initiative of the passenger or consignor, i.e. a voluntary refusal to carry.

2.5.1. The carrier provides passengers and consignors at airports and other points of registration of transportation, points of sale of transportation, on board the aircraft with services related to the implementation and provision of transportation by air transport. The services provided must be aimed at high-quality servicing of passengers and consignors/consignees.

2.5.2. The services of the Carrier or its authorized agent are provided free of charge or for a fee.

2.5.3. The Carrier at the airport provides the following services at no additional charge:

• information services for passengers;

• registration of passengers and registration of baggage and cargo along the route and for the flight specified in the transportation document, as well as conducting special aviation security control;

• delivery of departing (arriving) passengers to the aircraft (from the aircraft), their boarding the aircraft and disembarkation upon arrival at the destination airport (transit / transfer airport);

• delivery of baggage and cargo to and from the aircraft, its loading onto and unloading from the aircraft;

• carrying out customs, border, and, if necessary, sanitary-quarantine, immigration, veterinary and phytosanitary control.

2.5.4. The carrier is obliged to ensure that at the airport, at the points of registration of transportation, at the points of sale of transportation, without additional payment, the provision of accurate and timely information to passengers and consignors / consignees:

• about the time of departure and arrival (take-off and arrival) of aircraft, performing transportation according to the schedule;

• about the place and time of the beginning and end of check-in of passengers and baggage for the flight specified in the transportation document;

• about the flight schedule, the cost of air transportation on the routes performed, including preferential terms for the transportation of children and other categories of passengers;

• on the rules for the carriage of passengers, baggage and cargo, including the norms of free baggage allowance, items and things prohibited for carriage by air transport and other special conditions of carriage in the volume established by these rules;

• on the addresses of points of sale and the rules for the sale and reservation of transportation.

2.5.5. The carrier is obliged to provide at the airport, without additional payment, accurate and timely information to passengers and consignors/consignees about delayed aircraft, performing transportation according to the schedule (flight plan) and the reasons for their delays.

2.5.6. At the airport and other points of registration of passengers, baggage, mail and cargo clearance, at the points of sale of transportation, the following must be posted:

• the schedule of aircraft movements from this airport;

• these rules and regulations concerning the rules for the transportation of passengers, baggage, mail and cargo;

• information on the need to undergo inspection, items and substances prohibited for transportation by air;

• information on the conditions of carriage of various categories of passengers, on the minimum required set of documents that a passenger must present when transporting him by air, on the norms of free baggage allowance by air.

2.5.7. The carrier may provide passengers, consignors / consignees with other information in accordance with these Rules.

Provision of information on the execution of transportation documents in the name of a specific passenger (cargo), their check-in at the airport of departure, departure and arrival is carried out only on the basis of written requests from law enforcement agencies, aviation authorities of the Russian Federation, submitted to the Carrier's aviation security department and in accordance with the current legislation of the Russian Federation.

2.6.1. Reservation of capacity (passenger seat, baggage, cargo) on the Carrier's aircraft is a necessary condition for the passenger and the consignor to transport the passenger, baggage, and cargo by air transport.

2.6.2. Booking of the capacity is made by the Carrier or its authorized agent.

2.6.3. Booking of carriage capacity (passenger seat, baggage, cargo) may be carried out by a passenger or consignor directly contacting the Carrier or its authorized agent, or by telephone, e-mail, or other means of communication, or independently using the Internet. The result of booking a passenger seat is the creation of an electronic record in the booking system, containing information on the transportation, personal data of the passenger, additional services and special services, with a unique number assigned to it.

2.6.4. The booking of the capacity is valid only if it is entered into the Carrier's booking system, made in accordance with the rules established by the Carrier and does not contradict the terms of the contract of carriage.

2.6.5. In the event of a double booking for one passenger on a flight, the Carrier has the right to cancel one of the bookings based on commercial expediency.

2.6.6. The booking of carriage for the flight, date and class of service specified by passengers or consignors is confirmed by the automated booking system used by the Carrier issuing a status confirming the booking.

2.6.7. A transportation document is issued only for a confirmed booking. Issuance of a transportation document without a status confirming a booking is permitted only upon agreement with the Carrier.

2.6.8. The Carrier shall not be liable to the passenger or the consignor if transportation under a transportation document issued for a booking without a confirmed status did not take place.

2.6.9. The possibility of changing or canceling the reservation of the capacity on the aircraft may be limited or excluded in accordance with the established Rules for the application of tariffs of the Carrier.

2.6.10. The number of a specific seat in the aircraft cabin when booking carriage may be provided only for certain categories of passengers, at the discretion of the Carrier.

2.6.11. The number of a specific seat provided to the passenger is indicated by the Carrier or its authorized agent when registering the passenger and his baggage. Booking of transportation for the flight, date and class of service specified by passengers or consignors is confirmed by the automated booking system used by the Carrier issuing a certain status confirming the booking or the status of being placed on the "waiting list".

2.6.12. The Carrier shall not be liable to the passenger or consignor if transportation under a shipping document with the "waiting list" status does not take place.

2.6.13. When booking the carriage of transfer cargo, the Carrier or its authorized agent must obtain confirmation of the booking of the carrying capacity on all sections of the cargo carriage, including those performed by other Carriers.

2.6.14. Booking of the carrying capacity for the passenger and the consignor, execution of the transportation document for the carriage of the passenger, baggage and cargo shall be performed within the timeframes established by the rules for applying the Carrier's tariffs.

2.6.15. Reservation of capacity for a passenger and a consignor is considered preliminary until the Carrier or its authorized agent has issued a carriage document to the passenger / consignor.

2.6.16. A passenger's or consignor's application for a reservation is cancelled without notice if the Carrier or its authorized agent has not issued a ticket and baggage receipt or air waybill upon expiration of the reservation.

2.6.17. The Carrier has the right to cancel the reservation of capacity without informing the passenger or consignor if the passenger or consignor fails to pay for the reservation within the specified time period or fails to comply with other conditions established by the Carrier's Tariff Application Rules.

2.6.18. In special cases, in accordance with the Carrier's air transportation rules, the Carrier has the right to require the passenger or consignor to confirm the previously made reservation of capacity for him/her on the declared route, date and time of departure, as well as the class of service on board the aircraft.

2.6.19. Booking of a carriage capacity for transporting a child from 2 to 12 years old is carried out in the same class and cabin of service as for the adult passenger, accompanied by the child.

2.7.1. The passenger is obliged to familiarize himself with these Rules of the Airline.

2.7.2. When reserving capacity on an aircraft, the passenger or consignor must notify the Carrier or its authorized agent of the following information:

• route of carriage, date, time of departure;

• the required number of seats to be reserved;

• class of service on board;

• passport details;

• information on special conditions for the carriage of passengers and baggage;

• name of the cargo, its weight, volume, special conditions for the carriage of this cargo.

2.7.3. Special conditions for booking air transportation, requiring agreement with the Carrier, are transportation:

• children under 2 years of age;

• provision of a bassinet on board an aircraft for children aged 0-2 years;

• children not accompanied by parents or adult guardians;

• excess baggage;

• oversized baggage;

• baggage that must be carried only in the aircraft cabin;

• an animal or bird;

• a passenger going through the medical center;

• a seriously ill passenger;

• a passenger on a stretcher;

• a passenger with impaired vision (hearing), with or without an escort;

• a passenger with impaired vision with a guide dog;

• a disabled passenger in a wheelchair, unable to move independently;

• a passenger who requires special food;

• a passenger who requires assistance from the Carrier;

• a passenger who has a weapon and/or ammunition;

• a passenger requiring additional space in an aircraft;

• one piece of cargo over 50 kg;

• human or animal remains, including urns containing ashes;

• dangerous goods.

2.7.4. The carrier has no right to transfer information received from the passenger / consignor to third parties, except for cases provided for by the current legislation of the Russian Federation or the states to / from whose territory the transportation is carried out.

2.8.1. If a passenger does not use a reserved passenger seat on any section of the transportation route, the passenger must inform the Carrier of the intention to continue transportation on subsequent sections of the transportation route.

2.8.2. If the passenger has not informed the Carrier of his/her intention to continue the carriage, the Carrier has the right to cancel the reservation on each subsequent section of the carriage route without notifying the passenger. In this case, the Carrier's obligation to carry the passenger may be terminated.

2.9.1. The air transportation tariff is applied only to calculate the payment for the transportation of a passenger, his baggage and cargo from the point of departure to the point of destination and is established by the Carrier.

2.9.2. The applicable fare shall be valid on the date of issuance of the transportation document and the date of commencement of transportation. A passenger ticket and baggage receipt, air waybill, paid by the passenger / consignor and issued prior to the change in fare or exchange rate announced by the Carrier, are valid without additional payment up to the fare valid on the date of commencement of transportation, unless changes are made to the air transportation agreement. No changes in the Carrier's fares or fare application rules shall affect the terms of the air transportation agreement if transportation has already been commenced.

2.9.3. If a passenger wishes to change the departure date before/after the start of the carriage, the surcharge is calculated based on the fare rules specified in the passenger's air ticket.

2.9.4. If a passenger changes the route after the start of the carriage, a new ticket is issued at the fare corresponding to the new carriage. The fare for the new carriage is recalculated from the starting point of the carriage, valid on the day of the start of the carriage. The surcharge is calculated as the difference between the original fare and the fare for the new carriage, including all necessary fees. If the fare for the new carriage is lower than the original fare, the difference between them is refunded to the passenger.

2.9.5. In case of ticket return, the refund amount may be received either at the place of the originally purchased transportation or at the place of reissuance of the ticket, at the Carrier's own sales offices, taking into account the form of payment and currency conversion rules.

2.9.6. The procedure for calculating taxes and fees to be withheld from passengers is established by the relevant government agencies, other organizations and/or the Carrier and is communicated to passengers at the points of sale when issuing the transportation. Any tax or fee shall be paid by the passenger in addition to the fare, unless otherwise provided by the Carrier's fare application rules.

2.9.7. Discounts on air transportation rates are established by the rules for applying the Carrier's rates, developed on the basis of the current legislation of the Russian Federation and regulatory documents of the federal executive body in the field of civil aviation.

2.9.8. Rates, taxes and fees shall be paid by the passenger/shipper in the currency of the country in which the transportation document is issued or in another currency established by the Carrier, unless this contradicts the rules of currency regulation of the country of sale.

2.9.9. If payment for transportation is made in a currency other than the currency of publication of the tariff, the calculation of the equivalent in the payment currency is made on the basis of the exchange rate, published in the booking systems, valid at the time of registration of the transportation.

3.1.1. A passenger electronic ticket is a transportation document, certifying the conclusion of an air transportation agreement between the Carrier and the passenger, and the coverage of air transportation expenses by the Carrier.

3.1.2. A passenger electronic ticket issued by the Carrier or its authorized agent consists of an information part/notification in Russian and English, and a part directly defining the transportation:

• The information part/notification contains the terms of the contract for the transportation of the passenger and his baggage on domestic and international air routes, the basic rights, obligations and responsibilities of the Carrier and the passenger, items and substances prohibited for transportation, as well as other information necessary for the passenger. As well as a notification on the protection of personal data and the confidentiality of information.

• The part directly defining the transportation is completed according to the approved form and consists of information reflecting the conditions of transportation of the passenger and his/her baggage between the specified flight points:

— the passenger's last name and first name, first letter of the patronymic, gender (Ms./Ms.);

— the number of the passenger's identity document;

— the full transportation route;

— flight numbers and dates;

— free baggage allowance for each leg of the journey;

— directions for additional documents;

— form of payment for the air ticket;

— the cost of the air ticket, including all taxes and fees.

3.1.3. The itinerary receipt, which is an extract from the electronic ticket, is issued or sent to the passenger to the e-mail address specified in the booking, only after payment of the cost of transportation at the rate established by the Carrier.

3.1.4. The passenger is admitted to transportation only if there is a confirmed and paid booking in the automated system.

3.1.5. Changes to a passenger ticket at the passenger's request are permitted with the consent of the Carrier and are carried out only by the Carrier or its authorized agent, in accordance with the Carrier's tariff application rules and the rules for issuing transportation documents.

3.1.6. The Carrier recommends that passengers have an itinerary receipt in paper or electronic form to avoid difficulties during pre-flight formalities and control by the aviation security service at the airport.

Section no longer valid.

3.3.1. The ticket is not subject to transfer or use by another person, unless otherwise provided by the legislation of the Russian Federation.

3.3.2. When using a passenger ticket or receiving a refund of the cost of transportation by another person not specified in the transportation document, JSC "ALROSA Airlines" shall not be liable to the passenger entitled to this transportation under this transportation document.

3.4.1. A passenger ticket issued to a passenger at a normal fare is valid for carriage for one year from the date of departure for the first flight segment, and if none of the segments is used, then for one year from the date of issue of the ticket.

3.4.2. The validity period of a passenger ticket issued at a special fare is determined by the rules for applying such fare.

3.4.3. A passenger ticket issued at a special fare is valid for transportation and exchange only during the period established by the rules for applying such fare.

3.4.4. If the validity period of a passenger ticket issued at a special fare has expired for the carriage, such a ticket may be accepted in exchange for a surcharge up to a higher fare, unless otherwise provided by the fare application rules. In this case, the validity period of a newly issued passenger ticket is calculated from the departure date of the first flight segment of the originally issued ticket (but not more than one year), if the carriage has begun, or from the date of issue of the original ticket, if none of the segments have been used (but not more than one year).

3.4.5. The surcharge is calculated from the point of commencement of carriage and in accordance with the rules of the applied special fare, unless otherwise provided by the rules of such fare.

3.4.6. Each flight segment of the ticket is valid for the carriage of a passenger between the points specified therein in the corresponding class of service. If a passenger ticket is issued with an open return date, then the reservation of a passenger seat on board the aircraft for the stated departure date shall be made subject to the availability of seats in this booking class within the validity period of the passenger ticket.

3.4.7. The validity period of a passenger ticket may be extended without charging the passenger fee if the Carrier.

• has cancelled the flight specified in the passenger's transportation document;

• failed to land the aircraft at the airport of stopover or destination corresponding to the flight specified in the passenger's transportation document, as provided for by the schedule;

• failed to transport the passenger at the time specified in the transportation document in accordance with the schedule (flight plan);

• incorrectly issued a ticket for the passenger;

• resold tickets for the flight.

3.4.9. If the passenger was unable to complete the flight that had begun within the validity period of the ticket due to his illness or the illness of a family member traveling with him, the validity period of such ticket shall be extended in accordance with the official documents provided by the passenger.

ATTENTION: THE PASSENGER MUST ARRIVE AT THE AIRPORT IN ADVANCE TO CHECK IN, CHECK IN THE BAGGAGE, AND MAKE PAYMENT EXCESS AND / OR OTHER BAGGAGE SUBJECT TO PAYMENT, INSPECTION, AS WELL AS REQUIREMENTS RELATED TO BORDER, CUSTOMS, SANITARY-QUARANTINE AND OTHER TYPES OF CONTROL PROVIDED FOR BY THE LEGISLATION OF THE RUSSIAN FEDERATION OR OTHER COUNTRIES OF ARRIVAL / DEPARTURE OF THE AIRCRAFT.

3.5.1. Check-in of passengers and baggage for flights at the airport begins 2 (two) hours and ends 40 minutes before the scheduled departure time of the aircraft.

3.5.2. A passenger holding a passenger ticket must go through the procedure of check-in and baggage check-in, presenting an identity document, under which the air carriage agreement was concluded, as well as other documents, as provided for by the legislation of the Russian Federation, and in case of international transportation, if necessary, entry/exit visas and other documents in accordance with the legislation of the country, to the territory, from the territory or through the territory of which the transportation will be carried out.

3.5.3. The following documents shall be the documents certifying the identity of the passenger:

• passport of a citizen of the Russian Federation;

• international passport of the Russian Federation, diplomatic passport, service passport;

• national passport of a foreign citizen;

• residence permit of the Russian Federation for stateless persons;

• birth certificate for citizens of the Russian Federation under 14 years of age;

• seaman's passport (seaman's identity card) for travel on business;

• temporary identity card of a citizen of the Russian Federation;

• certificate of entry (return) to the country of which the passenger is a citizen;

• identity card of a serviceman - officer corps of the armed forces of the Russian Federation;

• military ID of servicemen of the Russian Federation serving by conscription or under a contract, with a note on completion of service;

• travel document for stateless persons and refugees (temporary residence permit, residence permit, document issued by a foreign country in accordance with an international treaty of the Russian Federation as an identity document of a stateless person, refugee certificate or certificate of consideration of an application for recognition as a refugee in the territory of the Russian Federation on the merits, certificate of granting temporary asylum in the territory of the Russian Federation);

• travel document (international pass) of the UN;

• identity card of a deputy of the State Duma and the Federation Council of the Federal Assembly of the Russian Federation (for domestic transportation);

• certificate of release from places of imprisonment for persons released from places of imprisonment;

• identity card issued to a convicted person who has received permission for long-term or short-term travel outside the places of imprisonment.

3.5.4. When checking in, the passenger is issued a boarding pass, which indicates the passenger's initials and surname, route, flight number, departure date, departure time, class of service, baggage, boarding deadline, gate number, and seat number on board the aircraft. The passenger must present the boarding pass when boarding the aircraft. If the boarding gate number changes, this information on the actual gate number is communicated to passengers via audio and visual means at the departure airport. The boarding pass may contain other (additional) information.

3.5.5. Online check-in involves self-check-in of the passenger on the airline's website www.aero.alrosa.ru or in the ALROSA Air Co. mobile application. Having a paper (electronic) boarding pass is mandatory for proceeding to the boarding gate. If the boarding pass was not printed out by the passenger in advance on A4 paper, then this can be done at the check-in counter at the airport, no later than 50 minutes before the flight's departure.

If the departure airport is equipped with special devices for receiving an electronic boarding pass (QR code), then the passenger can present the boarding pass on the screen of a smartphone (or other electronic device).

Note: for transfer passengers, when checking in online, it is necessary to check in for each flight segment (for both flights) to the final point. Through check-in is not provided for transfer flights.

3.5.6. Online check-in opens 36 hours and closes 2 hours before the flight departure.

3.5.7. When checking in a passenger and/or registering baggage, the passenger is obliged to present for weighing all baggage intended for carriage as checked and unchecked (carry-on baggage), after which the passenger is given a part (tear-off coupon) of the numbered baggage tag, and the other part is attached to each piece of checked baggage accepted for carriage. A "Carry-on baggage" tag is attached to carry-on baggage.

3.5.8. In accordance with safety requirements, there are restrictions on the placement of passengers in the seats in the row near the emergency exit. In the event of an emergency, passengers seated in the rows near the emergency exits/hatchways must assist the crew in evacuating the aircraft. For this reason, these seats are not available for pre-registration (online) and are not provided to:

• passengers with children aged 0 to 2 years;

• passengers with children aged 2 to 12 years;

• passengers under 18 years of age;

• unaccompanied children;

• pregnant women;

• passengers whose condition may require a medical examination;

• passengers transporting animals / birds in the passenger cabin of the aircraft;

• passengers with disabilities, including passengers transporting medical equipment (oxygen concentrator, oxygen pillow, oxygen cylinder, crutches, cane, etc.);

• passengers who need to use an extension seat belt;

• deported and inadmissible passengers;

• passengers accepted for transportation under custody;

• foreign passengers who do not speak Russian or English;

• passengers who have ordered the baggage transportation service in the cabin on a passenger seat.

The passenger must follow the instructions of the crew and take another seat in the aircraft cabin if the check-in counter mistakenly issued a boarding pass for a seat in the emergency exit row.

3.5.9. At the departure airport, the passenger must undergo security control. When traveling on an international route, the passenger must also undergo customs, border, and, if necessary, sanitary and quarantine, immigration control. If necessary, veterinary and phytosanitary control of the passenger's baggage is carried out.

3.5.10. In order to ensure aviation security, passengers, baggage, including items in the passenger's possession, undergo mandatory pre-flight inspection.

3.5.11. Pre-flight inspection of passengers, baggage, including items in the passenger's possession, is carried out at the airport or on board the aircraft by authorized persons of the aviation security services. Employees of the internal affairs agencies for transport may be involved in pre-flight inspection.

3.5.12. Passengers with diplomatic status, enjoying diplomatic immunity, as well as couriers accompanying correspondence, shall undergo inspection on a general basis, except for cases provided for by the legislation of the Russian Federation.

3.5.13. Disabled passengers (on crutches, in wheelchairs, on stretchers) shall be subject to manual inspection, and persons accompanying them shall undergo inspection on a general basis.

3.5.14. Conducting a pre-flight inspection does not preclude the possibility of conducting a search during operational-search, criminal-procedural and other activities by persons authorized to do so in the manner established by the legislation of the Russian Federation.

3.5.15. When inspecting a Passenger, a check is made of the conformity of the presented transport documents with the identity of the bearer.

3.5.16. If the Passenger refuses to undergo inspection, the Carrier has the right to refuse to transport him/her (terminate the air carriage agreement) with reimbursement of the payment for the carriage in accordance with the rules for applying the Carrier's tariffs.

3.5.17. Inspection may be carried out on an aircraft in flight, regardless of the consent of the Passenger. Inspection shall be carried out by members of the crew upon the instructions of the aircraft commander. For the purposes of the actions specified in this subparagraph, the aircraft shall be considered to be in flight from the moment all its external doors are closed until the moment they are opened.

3.5.18. A passenger who is late for the check-in deadline shall not be allowed to board the flight.

3.5.19. The Airline reserves the right, upon agreement with the airport of departure and the Airline's PDS, to extend check-in in agreement with the late passenger for his/her check-in on the flight, in which case the passenger will be obliged to pay for this service in accordance with the established tariff.

Note: this clause does not apply to all airports.

3.5.20. The Carrier shall not be liable for any issues of the Passenger's interaction with government services (customs, border, immigration, security), unless otherwise provided by international or national legislative documents of the country of departure, transfer, stopover, or entry. The Carrier shall have the right to check all necessary documents upon check-in and at any time before the Passenger boards the aircraft.

3.5.21. In the absence of the necessary documents (identity card, boarding pass, etc.), the passenger shall not be allowed to board.

3.5.22. The period of boarding of a passenger on board an aircraft shall commence from the moment of the passenger's entry onto the stairs/telescopic stairs/other means used for boarding and/or disembarking from an aircraft, for the purpose of boarding an aircraft, and shall end with the moment of the passenger's passage onto the aircraft.

The period of disembarking of a passenger from an aircraft shall commence from the moment of entry onto the stairs/telescopic stairs/other means used for boarding and/or disembarking from an aircraft, for the purpose of disembarking from an aircraft, and shall end with the moment of the passenger's exit of the stairs/telescopic stairs/other means used for boarding and/or disembarking from an aircraft.

3.5.23. A passenger who is late for the end of boarding on an aircraft may be refused carriage on that flight, and the baggage of such a passenger is subject to removal from the aircraft and mandatory inspection.

3.6.1. The carrier must have trained personnel on board the aircraft, sufficient in number to provide passenger service, including first aid, and to ensure flight safety in accordance with applicable rules and regulations.

3.6.2. The carrier on board the aircraft is obliged to:

• inform passengers about the flight conditions and rules of conduct on board the aircraft;

• inform passengers about the location of the main and emergency exits, as well as about the conditions for leaving the aircraft in emergency situations;

• inform passengers about the location in the aircraft cabin of personal protective equipment and inflatable slides;

• provide soft and/or hot drinks and food in accordance with the Airline's standards;

• provide first medical aid.

3.6.3. The carrier shall provide the passenger with a range of services on board the aircraft based on the duration of the flight, the time of day during which the flight takes place, and the class of service specified in the transportation document. The carrier shall provide the passenger with the following services:

• information and reference services;

• personal service;

• first medical aid;

• provision of soft inventory and means for the comfort of passengers during the flight;

• provision of drinks and/or food.

3.6.4. On board the aircraft during horizontal flight, passengers are provided with meals, the cost of which is included in the ticket price, in accordance with the class of service and taking into account the duration of the flight and the time of day. The carrier reserves the right to serve passengers with a "cold meal" ration regardless of the time of day and the duration of the flight on aircraft of a type that does not allow the use of specialized equipment on board that is necessary for serving passengers with hot meals in accordance with flight safety standards.

3.6.5. The carrier reserves the right to take the necessary measures, including the use of special means of restraint (plastic handcuffs, nylon belts), to refuse further carriage and to file a lawsuit if the passenger's behavior on board the aircraft poses a danger to the aircraft or passengers, or items on board; and the passenger interferes with the crew's duties and does not follow the crew's instructions (including instructions regarding the prohibition of smoking, drinking alcohol or using drugs).

3.6.6. When on board an airline aircraft, passengers are obliged to:

• unconditionally comply with the requirements of the aircraft commander and the recommendations of other crew members;

• place hand luggage and personal belongings in specially designated places;

• keep seat belts fastened when the "Fasten seat belts" sign is on (it is recommended to keep seat belts fastened throughout the entire flight);

• after boarding the aircraft, turn on the autonomous mode (airplane mode) on all personal electronic devices with data transfer function;

• put in hand luggage during taxiing, takeoff and landing electronic devices, the size of which does not allow them to be quickly and safely placed in the pocket of the seat in front;

• observe generally accepted rules of conduct in public places;

• observe the rules of conduct for passengers when preparing for a flight and on board the aircraft of the Airlines (Application 7).

3.6.7. While on board the Carrier's aircraft, Passengers are prohibited from:

• creating situations that threaten flight safety or the life, health, honor and dignity of other passengers and aviation personnel - allowing any verbal abuse or physical violence towards them;

• drinking alcoholic beverages other than those offered on board;

• smoking, including electronic cigarettes, throughout the flight;

• using emergency rescue equipment without appropriate instructions from the crew;

• using electronic devices with a data transmission function throughout the flight that do not have the ability to switch to an autonomous operating mode (airplane mode);

• during taxiing, takeoff and landing, use electronic devices, the size of which does not allow them to be quickly and safely placed in the pocket of the seat in front;

• use radio receivers, radio transmitters, remote-controlled toys, radio telephones during the entire flight;

• create conditions that are uncomfortable for other passengers and interfere with the work of the crew members;

• damage property belonging to the Carrier and (or) take it off board the aircraft;

• get up from your seat and move around the cabin during taxiing on the ground, climbing or descending with the "Fasten your seat belts" sign on.

3.6.8. Passengers' liability for violation of these Rules is provided for:

• on domestic airlines of the Russian Federation — in accordance with the current legislation of the Russian Federation;

• on international airlines — in accordance with the requirements of international air law (in particular, the International Convention "On Crimes and Certain Other Acts Committed on Board Aircraft", signed in Tokyo in 1963 and ratified in 166 countries, including the Russian Federation; hereinafter referred to as the "Tokyo Convention") and the legislation in force in the state of landing, regardless of the state in which the aircraft used to perform the flight is registered or operated;

• if the perpetrator of an offense committed outside the Russian Federation but directed against citizens or property of the Russian Federation has not been punished abroad, then in accordance with Article 12 of the Criminal Code of the Russian Federation, he shall be subject to such punishment upon returning to the Russian Federation

3.6.9. Smoking on board an aircraft is strictly prohibited. On the territory of the airport, smoking is permitted only in specially designated areas.

3.7.1. A passenger may make one or more stopovers at any intermediate airport along the route of transportation. The passenger must notify the Carrier or its authorized agent of the intention to make a stopover when issuing the passenger ticket and baggage check. This stop must also be reflected in the specified transport document.

3.7.2. In the event that the passenger's transport document is issued at a special tariff, the stop along the transport route is carried out taking into account the restrictions or prohibitions on stops stipulated by the rules for applying the relevant tariff.

3.7.3. Passenger stopovers along the route of transportation are permitted within the validity period of the passenger ticket and provided that they have been agreed upon in advance with the Carrier or its authorized agent, indicated on the passenger ticket and baggage check, taken into account when calculating the cost of transportation, and, in the case of international transportation, also permitted by the state authorities of the country where these stopovers are expected.

3.7.4. If, when issuing a passenger ticket, the passenger did not declare a stopover at an intermediate airport, but wished to make such a stopover and declared it at the airport, then such passenger may continue the flight only after reimbursing the Carrier for the difference in the cost of transportation, as well as losses (compensation) from the delay in the departure of the aircraft (flight performance), associated with the removal of his baggage from the aircraft, if it was checked in to the point initially indicated in the transportation document. An exception is a passenger's stopover caused by his illness or the illness of a member of his family traveling with him on this aircraft, or other force majeure circumstances that arose at the stopover point. The fact of the passenger's illness, preventing him from continuing transportation, must be confirmed by the relevant medical documents.

3.7.5. If a passenger is unable to continue transportation from an intermediate airport for reasons dependent on the Carrier, the Carrier is obliged to send such passenger to the destination by an aircraft operating the next scheduled flight and take measures to ensure the safety of the passenger's baggage. No additional payment or charges for the transportation of such passenger shall be collected.

3.8.1. Certain categories of citizens have the right to travel by air transport on preferential terms in accordance with the legislation of the Russian Federation and the rules of air transportation established by the Carrier.

3.8.2. Registration of a transportation document for passengers who have a state benefit is carried out individually upon presentation of documents confirming the right to preferential transportation by air transport established by the legislation of the Russian Federation and with the written permission of the Carrier.

3.9.1. An adult passenger on an aircraft has the right to transport one child under 2 years of age free of charge for domestic transportation or for 10% of the adult fare for international transportation without a separate seat, with mandatory ticketing. Other children under 2 years of age traveling with the passenger, as well as children aged 2 to 12 years, are transported on tickets with a discount stipulated by the carrier's fare rules with the provision of a separate seat, while free baggage allowance is permitted according to the established norm.

3.9.2. In order to ensure flight safety, the Carrier limits the possibility of transporting only one child under 2 years of age on one block of seats without providing a separate seat, regardless of the number of accompanying adult passengers.

3.9.3. When issuing a passenger ticket for a child, as well as the person accompanying the child during his/her transportation by air, during the check-in procedure, the passenger must present to the Carrier a document confirming the child's age (birth certificate or passport). The child's age is taken into account as of the date of commencement of transportation from the initial point of departure indicated in the transportation document. The carrier or its authorized agent must indicate the child's date of birth in the passenger ticket.

3.9.4. If the child's actual age does not correspond to that indicated in the air ticket, the Carrier has the right to refuse transportation or demand that a new air ticket be issued with a discount corresponding to the child's actual age.

If the route and/or departure date of the flight changes after the commencement of carriage, the child's passenger ticket shall be reissued at the air carriage rate with a discount corresponding to the child's age on the commencement date of carriage from the initial point of departure indicated in the carriage document, even if the child's age has changed by the time the carriage is reissued.

3.9.5. Children from 0 to 5 years old inclusive shall be transported only if accompanied by an adult passenger.

3.9.6. Unaccompanied children aged 6 to 16 may be transported.

3.9.7. Children under 12 may be transported only if accompanied by an adult passenger who has reached the age of eighteen.

3.9.8. The age of an unaccompanied child is determined on the day of commencement of transportation from the departure airport.

3.9.9. Unaccompanied minors may be transported on scheduled flights only.

3.9.10 Newborns may be transported by air, according to doctors' recommendations, at the age of 7 (seven) days or more. Prematurely born children may be transported only if there is a medical certificate confirming that air transport is safe for the child.

3.9.11 JSC ALROSA Airlines takes all possible measures to ensure joint seating on board the aircraft of adult passengers and children under 12 years of age traveling with them. For joint seating, passengers with children are recommended to check in online or arrive at the airport for check-in in advance. In case of late arrival of passengers with children for check-in, joint seating is not guaranteed

ATTENTION: PARENTS / LEGAL REPRESENTATIVES SENDING AN UNACCOMPANIED CHILD ARE REQUIRED TO WAIT FOR THE AIRCRAFT TO TAKE OFF AT THE AIRPORT.

Conditions for the carriage of unaccompanied children

3.10.1. Unaccompanied children – children aged 6 to 16 years, travelling on a route without parents or guardians and not entrusted to any of the passengers.

3.10.2. Unaccompanied children under 6 years of age are not accepted for carriage.

3.10.3. Unaccompanied children are not accepted for carriage on An-38-100, An-38-120 and helicopters of all types.

3.10.4. Unaccompanied children may only be transported with a confirmed booking and a confirmed SSR request for the carriage of an unaccompanied child by the Airline.

3.10.5. Unaccompanied children may only be transported on direct flights of the Airline, to the first point of boarding.

3.10.6. In order for the Airline to accept an unaccompanied child under its responsibility, an "Application for the transportation of an unaccompanied child" (Appendix 1) is completed by parents or guardians when booking and arranging the transportation.

The application is completed in 5 copies (or one copy (original) and four copies):

1. The first copy (original), signed by the parents/guardians and the representative of the Airline/handling company at the airport of departure, remains with the parents/guardians of the child.

2. The second copy, signed by the representative / handling company and the senior flight attendant, remains with the representative of the Airline / handling company at the airport of departure.

3. The third copy, signed by the senior flight attendant and the representative of the Airline / handling company at the airport of arrival, remains with the crew.

4. The fourth copy, signed by the representative of the Airline / handling company at the airport of arrival and the parents / guardians / those meeting, remains with the representative of the Airline / handling company at the airport of arrival.

5. The fifth copy is given with the child and other documents to the person meeting the child at the airport of arrival.

3.10.7. The child's identity documents (birth certificate, passport), the Application for transportation, and the baggage tag for the duration of the flight are handed over to the senior flight attendant.

3.10.8. In 5 copies of the "Application for transportation of an unaccompanied child" the columns "Information on transportation of an unaccompanied child" are filled in, indicating:

• Child's full name, flight details, age, gender, residential address, telephone, date and flight number;

• Full name of the person seeing off at the departure airport;

• Full name of the person meeting at the destination airport.

3.10.9. In the absence of the Application form, the representative of the Airline / handling company  provides information on the rules for transporting an unaccompanied child, the address, working hours and contact phone numbers of the Airline office to receive the Application.

3.10.10. Unaccompanied children are transported only to those airports where there are representatives of the Airline / handling company.

3.10.11. Unaccompanied children are transported only on direct flights of the Airline, to the first point of boarding.

3.10.12. Unaccompanied children are transported only in the economy class cabin and are paid for at 100% of the corresponding normal fare. Children's and other discounts are not provided.

3.10.13. When booking, a request for an unaccompanied child must be made with full information about the person meeting him (full name, degree of kinship, address, contacts) according to the format in the system.

3.10.14. Unaccompanied children aged 6 to 16 years are accepted for carriage on all of the Carrier's own flights, provided that:

• they are accompanied to the airport of departure by their parents/legal representatives or persons authorized by them;

• they are met at the airport of destination by their parents/legal representatives or persons authorized by them;

• the parents/legal representatives have completed the procedures and formalities related to the transportation;

• the parents/legal representatives have paid for the transportation of the child in accordance with paragraph 10 of these Rules.

3.10.15. Unaccompanied children are accepted for carriage upon presentation of:

• a valid ticket;

• an identity document: birth certificate/passport;

• an application for carriage of an unaccompanied child;

• a medical certificate of the child's health (if necessary).

3.10.16. In the event of failure to meet the child at the destination airport, all expenses associated with the return delivery of the child to the point of departure, including the costs of the child's accommodation and meals at the destination airport (if necessary), shall be borne by the child's parents or guardians (sending / meeting the child).

3.10.17. The carrier shall not be held liable for the removal of a child from a flight due to incorrectly completed documents. The carrier shall limit the number of unaccompanied children carried on one flight. No more than four unaccompanied children may be registered on one flight.

Note: Seats in the aircraft cabin for unaccompanied children:

• Boarding is prohibited at emergency and spare exits;

• uninterrupted access must be ensured observation and care during the flight by the designated flight attendant.

Service of an unaccompanied child at the departure airport

3.10.18. The check-in agent, based on the data of the Carrier's resource system or the check-in system (flight PNL), reserves a seat for the unaccompanied child on board the aircraft in accordance with the seating list, ensuring the possibility of observation and care during the flight by the designated flight attendant.

10/3/19. Upon departure of the flight, the representative of the Airline / handling company of the airport of departure shall inform the representative of the Airline / handling company of the airport of arrival of the presence of an unaccompanied child by available means of communication: telephone, email.

10/3/20. The escort must remain with the unaccompanied child until boarding at the airport, then until the actual departure of the aircraft.

3.10.21. The Airline representative / handling company, upon meeting and boarding, accepts the child from the person seeing him off, signs the Application and bears personal responsibility for the child until handing him over to the responsible flight attendant.

Service for unaccompanied children in case of irregular flights

3.10.22. In case of flight irregularity (delay, departure change), children accepted for transportation are under the responsibility of the Carrier.

3.10.22. In case of significant departure delay (when passengers disembark from the aircraft and leave the sterile zone), the representative of the Airline / handling company must take measures to inform those seeing them off and transfer the children to them for the duration of the delay.

Service for unaccompanied children upon arrival

3.10.24. Upon arrival at the destination airport, the unaccompanied child is handed over by the responsible flight attendant to the representative of the Airline / handling company against signature in the "Application for transportation of an unaccompanied child".

3.10.25. After accepting the child, the Airline representative / handling company shall bear personal responsibility for the child until handing him/her over to the person meeting him/her.

3.10.26. The Airline representative / handling company has the right to hand over the child only to the person indicated in the "Application for transportation of an unaccompanied child" as "Meeting person".

3.10.27. Upon receipt of information about the arrival of an unaccompanied child, the Airline representative / handling company shall accept the unaccompanied child with the accompanying documents from the responsible flight attendant and arrange for the handing over of the child to the persons meeting him/her.

3.10.28. The procedure for handing over a child includes:

• audio notification of the need for persons meeting the child to arrive in the arrivals hall;

• checking the documents for compliance with the surname of the person meeting the child indicated in the application for transportation of the child, or the surname of another person meeting, declared by the parents (guardians) orally or in writing;

• transfer of the child and the accompanying documents to the person meeting.

3.10.29. In the absence of a meeting person, the representative of the Airline / handling company:

• takes all possible measures to find meeting persons;

• places the child for rest and meals;

• contacts the child's parents/guardians to determine further actions.

3.11.1. The passenger is obliged to independently determine the possibility of using air transport, based on his health. The carrier does not bear any liability for possible consequences and / or deterioration of health associated with the air transportation of disabled passengers and other persons with disabilities. The carrier and its authorized agent are obliged to inform about this and about the conditions of carriage of passengers when selling airline tickets.

3.11.2. Passengers whose physical or mental condition may cause the Carrier to be concerned about their health are allowed to be transported by air upon presentation of a certificate from a medical institution stating that they are not contraindicated for transportation by air. The certificate must specify special requirements for the conditions of transportation, and in some cases, an indication that their illness is not dangerous to others.

3.11.3. Representatives of the Airline shall assist in organizing the check of the absence of contraindications for transportation of passengers with illnesses, disabled passengers and other persons with limited vital functions in the medical centers of airports according to their diagnosis and health condition.

3.11.4. Passengers with illnesses contraindicated for flights shall be admitted to transportation by decision of the representative of the Airline as an exception for vital indications, and only if accompanied by medical personnel. A categorical contraindication to flight is a heart attack or heart surgery suffered in the previous two weeks, unstable angina, insufficiently compensated heart failure, uncontrolled cardiac arrhythmias, absolute insulin deficiency.

3.11.5. Passengers with illnesses that contraindicate flights may be accepted for carriage provided that the passenger or his accompanying person signs the Warranty Obligation. The Warranty Obligation releases the Carrier from liability for any possible deterioration in the passenger's health, including death. The Warranty Obligation form is provided to the passenger or his accompanying person by the Carrier's representative at the airport.

3.11.6. If the passenger or his accompanying person refuses to sign the said Warranty Obligation, the passenger will not be allowed to be transported.

3.11.7. It is not permitted to seat passengers with illnesses, disabled passengers and other persons with disabilities in seats near emergency exits and exits for boarding/disembarkation.

3.11.8. The carrier has the right to refuse to transport a passenger on a stretcher if the aircraft does not have the conditions necessary for transporting such a passenger.

3.11.9. Medical supplies required during the flight, a folding chair (wheelchair), crutches belonging to disabled passengers and other persons with limited mobility are carried free of charge and are not included in the free baggage allowance.

3.11.10. Passengers on stretchers are transported by agreement with the Carrier and with the provision of three seats on the aircraft for them, with payment for one seat - 50%, for subsequent seats - 100% of the applicable fare, and only with an accompanying person.

3.11.11. Loading (unloading) passengers on stretchers, passengers in a wheelchair (folding chair), who are unable to move independently, on board (from) an aircraft is carried out by the service organization at the airport at the Carrier's request.

3.11.12. In order to ensure flight safety, meet technical or operational requirements, the Carrier has the right to limit the number of or refuse to transport passengers with illnesses, disabled passengers, and other persons with disabilities on any of its flights, even if there is a qualified escort.

3.11.13. Disabled passengers and persons with disabilities may be transported on the Carrier's flights by transfer in compliance with all the requirements of these Rules.

3.11.14. The Carrier has the right to refuse carriage to a passenger if during the flight he needs special equipment and machinery that do not have the appropriate certificates for use on board the aircraft.

3.11.15. Direct special servicing of passengers from among the disabled and other persons with limited mobility at airports is carried out by the personnel of medical centers. The Carrier's personnel performs only control functions and provides assistance to the said passengers only if necessary.

3.11.16. Information about the presence on board an aircraft of passengers from among the disabled and other persons with limited mobility must be sent to the airports of transit, transfer and destination by sending a telegram about special servicing of passengers.

3.11.17. Transportation of passengers who have a potential need for additional oxygen supply in flight for medical reasons is carried out strictly in agreement with the carrier.

3.11.18. A citizen recognized by the court as incompetent, at the request of parents, adoptive parents or guardians, may leave the Russian Federation accompanied by an adult who is capable of ensuring the safety of the incompetent citizen of the Russian Federation and the safety of those around him.

3.11.19. The rules of this article shall not apply to the carriage of passengers with illnesses, disabled passengers and other persons with limited life activities by aircraft performing special charter flights.

3.12.1. A passenger in a wheelchair is accepted for carriage both with and without an accompanying person.

3.12.2. A passenger in a wheelchair and his accompanying persons are transported on separate tickets.

3.12.3. The carriage of a passenger in a wheelchair must be agreed upon with the Airline no later than 24 hours before the scheduled start of the air carriage.

3.12.4. Seating of passengers of the specified category in seats near emergency exits and exits for boarding/disembarkation is not permitted.

3.12.5. A wheelchair and an electric wheelchair are transported as checked baggage in the aircraft baggage compartment. Folding wheelchairs are not permitted in the aircraft cabin.

3.12.6. A wheelchair and an electric wheelchair are transported free of charge, in addition to the baggage allowance. The batteries from the electric wheelchair must be securely attached to it, previously disconnected and insulated in order to prevent a short circuit. Power sources must be marked accordingly. Wet batteries may only be transported in an upright position.

3.12.7. Services for passengers in wheelchairs shall be provided through airport medical centers; delivery to and from the aircraft to the airport shall be carried out by special transport separately from other passengers.

3.12.8. The aircraft commander shall be informed of the placement of a wheelchair passenger on board the aircraft.

3.12.9. The carrier shall provide information to the destination and to the transit/transfer points that there is a Passenger in a wheelchair on board, so that he/she can be provided with a wheelchair on priority upon arrival. This information shall include the name of the Passenger, the location of the wheelchair, electric wheelchair on the aircraft.

3.12.10. The wheelchair shall be loaded on board the aircraft last, and unloaded from the aircraft first.

3.13.1. The authorized agent making the reservation must obtain a medical certificate from the passenger's transportability and also clarify with the passenger the need to provide a hard stretcher for transportation.

3.13.2. The carrier has the right to refuse to transport a passenger on a stretcher if the aircraft does not have the conditions necessary for transporting such a passenger.

3.13.3. A passenger transported on a stretcher is allowed to be transported upon payment of the corresponding economy class fare for three seats on board the aircraft and upon presentation of a certificate from a medical institution on the passenger's transportability.

3.13.4. A passenger on a stretcher may only be transported with an accompanying person, whose transportation is paid for separately. Such passengers may not be transported in a higher class cabin.

3.13.5. A passenger transported on a stretcher is allowed free baggage allowance within the established norm for one passenger on the given route.

3.13.6. Organisation of services for passengers on stretchers is carried out through airport medical centres, delivery on board an aircraft and to the airport from the aircraft is carried out by special transport separately from other passengers.

3.13.7. When transporting a passenger on a stretcher, special conditions for meeting the passenger should be indicated in the telegram on special passenger service.

3.13.8. Transportation of passengers on stretchers must be agreed with the Airline no later than 72 hours before the planned start of transportation.

3.14.1. Advance booking of passengers with visual impairments, hearing impairments is a mandatory condition for transportation.

3.14.2. A passenger who is blind or deaf shall be accepted for carriage with or without an accompanying person.

3.14.3. A passenger who is blind or deaf may be transported without an accompanying person only upon prior agreement with the Airline.

3.14.4. A passenger who is both blind and deaf shall be transported only with an accompanying person.

3.14.5. A visually impaired passenger is accepted for carriage also accompanied by a guide dog. A veterinary certificate and a certificate of special training must be presented for the guide dog.

3.14.6. A visually impaired passenger may only be transported accompanied by a guide dog in the economy class cabin.

3.14.7. When transporting a passenger with visual impairment accompanied by a guide dog, the guide dog is transported in the aircraft cabin free of charge, in addition to the baggage allowance.

3.14.8. A passenger accompanied by a guide dog shall be seated on board an aircraft strictly in the last row of economy class. The guide dog must be muzzled and on a leash. In the aircraft cabin, the guide dog must be tied to the seat at the feet of the passenger it accompanies.

3.14.9. When transporting passengers with visual or hearing impairments, the telegram about special passenger service should indicate special conditions for meeting the passenger.

3.15.1. If a passenger over 75 years of age requires special care during check-in, pre-flight formalities, or during the flight, he/she must notify the Carrier in advance when issuing the air ticket.

3.16.1. The Carrier recommends that pregnant women carry out the transportation no later than four weeks before the expected date of delivery.

3.16.2. The Carrier recommends that pregnant women have at the time of transportation and present to the Carrier a medical certificate on the ability to carry out the air transportation of the expected duration, as well as an exchange card, issued by a medical institution.

3.16.3. Transportation of pregnant women is carried out on the condition that the Carrier does not bear any liability for possible consequences and / or deterioration of the health of the Passenger and the fetus associated with their air transportation.

3.16.4. Pregnant women are accepted for carriage subject to the mandatory filling out and signing of the "Guarantee Obligation" (Appendix 6). The "Guarantee Obligation" form is provided to the passenger at the airport of departure.

3.17.1. VIP passengers at the airport of departure, arrival, transit or transfer are served in special premises - lounges for officials and delegations / VIP lounges (if available at the airport). The requirements for carrying out the established formalities during registration and passing the security check procedure in the lounges of official delegations do not differ from the generally established ones.

3.17.2. VIP passengers are divided into two categories:

• officials - persons holding prominent government, public, political, religious positions;

• passengers who are not officials and who purchase the VIP lounge service at airports for an additional fee.

3.17.3. Passenger services in the official and delegation lounges / VIP lounges are provided on the basis of written requests.

3.17.4. VIP passengers must arrive at the departure airport no later than the check-in deadline. In some cases, by prior agreement with the Carrier, later boarding of such passengers on board the aircraft is permitted, but no later than 15 minutes before the departure time indicated on the ticket.

3.17.5. Passengers served through the official and delegation lounge / VIP lounge are delivered to the aircraft last, separately from other passengers.

3.17.6. Passengers served through the official and delegation lounge / VIP lounge are disembarked at the destination airport first, separately from other passengers.

3.18.1. Carriage of passengers who are denied entry into the territory of a foreign state and the Russian Federation (INAD) is carried out in accordance with international civil aviation legislation.

3.18.2. For passengers who are denied entry into the territory of a foreign state and/or the Russian Federation due to the absence of a visa, an expired passport, etc., a "Return Act" is drawn up.

3.18.3. Tickets are issued to passengers specified in clause 3.18.2 on the basis of a "Return Act" in accordance with the Carrier's technologies.

3.18.4. If state authorities oblige the Carrier to return to the point of departure or another point a Passenger who was denied entry into the country of destination, transfer or transit, then the Passenger or the organization that issued him/her is obliged to reimburse the Carrier for all expenses incurred in connection with this transportation.

3.18.5. In the cases provided for in clause 3.18.2, the Carrier has the right to apply to the payment of the relevant tariff any amounts paid to it by the Passenger or the organization that registered the Passenger for unused transportation or any other amounts paid by the Passenger or the organization that paid for the ticket and that are at the disposal of the Carrier.

3.19.1. Transportation of deported passengers is carried out on the basis of a passenger ticket.

3.19.2. The relevant government agencies are responsible for organizing the transportation of deported passengers.

3.19.3. The passengers specified in paragraph 3.19.1 are transported both accompanied and unaccompanied.

3.19.4. The transportation of accompanying persons is paid for separately.

3.19.5. The carrier has the right to information regarding the reasons for expulsion, since it has the responsibility and obligation to ensure the safety of its passengers, and therefore may:

• insist that deportees be accompanied by representatives of the authorized bodies holding tickets purchased at the current fare;

• not accept deportees for carriage on its flights.

3.20.1. Transportation of diplomatic couriers is carried out in accordance with the requirements of government agencies.

3.20.2. The diplomatic courier must have and present, at the request of the Carrier, documents confirming his special powers as a person accompanying special baggage (mail).

3.21.1. Servicing of the senior official of a constituent entity of the Russian Federation - Head of the Republic of Sakha (Yakutia) (hereinafter - RS(Y)), Chairman of the Government of the RS(Y), Deputy Chairmen of the Government of the RS(Y), officials at the airport of departure, arrival, transit or transfer is carried out in special premises of the airport - lounges for official delegations (if any). The requirements for carrying out the established formalities during registration of officials do not differ from the generally accepted ones.

3.21.2. The highest official of a constituent entity of the Russian Federation – the Head of the Republic of Sakha (Yakutia), Chairman of the Government of the Republic of Sakha (Yakutia), Deputy Chairmen of the Government of the Republic of Sakha (Yakutia), officials must arrive at the departure airport no later than the end of passenger check-in for the flight.

3.21.3. The delivery of the highest official of a constituent entity of the Russian Federation - Head of the Republic of Sakha (Yakutia), Chairman of the Government of the Republic of Sakha (Yakutia), Deputy Chairmen of the Government of the Republic of Sakha (Yakutia), officials, passengers served through the official delegation lounge, to the aircraft, as well as their hand luggage and checked baggage, is carried out last, separately from other passengers.

3.21.4. Disembarkation of the highest official of a constituent entity of the Russian Federation - Head of the Republic of Sakha (Yakutia), Chairman of the Government of the Republic of Sakha (Yakutia), Deputy Chairmen of the Government of the Republic of Sakha (Yakutia), officials, passengers served through the official delegation lounge, and unloading of baggage at the destination airport is carried out first.

3.21.5. When seating in the aircraft cabin the highest official of a constituent entity of the Russian Federation - the Head of the Republic of Sakha (Yakutia), the Chairman of the Government of the Republic of Sakha (Yakutia), deputy chairmen of the Government of the Republic of Sakha (Yakutia), if there are free seats, boarding is carried out in such a way that during the flight these passengers can perform their official duties (work with documents, prepare for meetings, negotiations). In particular, when seating the Head of the Republic of Sakha (Yakutia) in the aircraft cabin, leave a free row of seats at the back in order to prevent unauthorized persons from accessing working documents that are not of a public nature.

3.22.1. Transportation of the management of ALROSA (PJSC) is carried out in accordance with the approved internal regulatory documents of the Carrier.

3.23.1. Employees of the State Courier Service under the Government of the Russian Federation are issued and issued passenger tickets out of turn.

3.23.2. Registration of passenger tickets for employees of the said department, registration of items (correspondence) carried by them is carried out before the start of passenger check-in, and during check-in - out of turn. Pre-flight inspection of employees of the State Fiscal Service, their hand luggage and baggage (except for places with accompanied correspondence) is carried out on a general basis, out of turn.

3.23.3. Employees of the State Fiscal Service are allowed to have weapons on board an aircraft while performing their official duties. The representative/authorized agent informs the aircraft commander through the senior flight attendant of the location of the seats occupied by armed State Fiscal Service officers on board the aircraft.

3.23.4. The carrier must inform the State Fiscal Service officers that in the event of any incidents on board the aircraft, they should not intervene unless the aircraft commander requests them to do so.

3.23.5. Transportation of items (correspondence) of the State Courier Service under the Government of the Russian Federation is carried out with the placement of items (correspondence) on passenger seats (weighing no more than 75 kg per seat) next to the employee accompanying them or in a place convenient for observing them and is paid for in accordance with the established procedure.

3.23.6. Boarding of the State Courier Service under the Government of the Russian Federation employees transporting items (correspondence) on board an aircraft is carried out before the general boarding of passengers.

3.23.7. Employees of the State Courier Service under the Government of the Russian Federation are allowed to remain on board an aircraft during a stop, and at intermediate landing points - near the aircraft for the exchange of items (correspondence).

3.23.8. The rules for the transportation of employees (workers) of other federal executive bodies, items (correspondence) of these bodies may be established by other regulatory acts approved by the federal executive body in the field of civil aviation jointly (in agreement) with the interested federal executive bodies.

3.24.1. When issuing a ticket for a transfer or transit passenger, the carrier or its authorized agent shall:

3.24.1. When issuing a ticket for a transfer or transit passenger, the carrier or its authorized agent shall:

• ensure confirmed reservations on all sections of the transportation, observing the minimum connection time (recommended time not less than 3 hours), which would allow the passenger to arrive at the transfer airport for check-in at the appointed time;

• inform the passenger of the procedure at the transfer or transit airport that he must undergo in order to continue transportation to the destination.

• inform the passenger of the requirements of government authorities at the point of transit or transfer during international transportation, including:

  • about the possibility of registering baggage as transfer baggage to the airport (point) of destination when following a transportation route from the airport (point) of departure on the territory of the Russian Federation to the airport (point) of destination outside the customs territory of the Customs Union with an intermediate landing at the place of departure from the territory of the Russian Federation only if it does not contain goods subject to customs declaration in writing;

  • on the possibility of registering baggage as transfer baggage to the airport (point) of destination when following a transportation route from the airport (point) of departure outside the customs territory of the Customs Union to the airport (point) of destination in the territory of the Russian Federation with an intermediate landing at the place of arrival in the territory of the Russian Federation only if it does not contain goods subject to customs declaration in writing;

  • on the conditions, restrictions and liability that arise after the passenger has checked in as transfer baggage and his transfer baggage;

  • that the application of a simplified procedure, under which transfer baggage can be checked in to the final destination, does not exempt the transfer passenger from complying with other requirements of the customs legislation of the Customs Union and the legislation of the Russian Federation on customs matters;

  • on liability for violation of the customs legislation of the Customs Union and the legislation of the Russian Federation on customs matters.

3.24.2. Transfer passengers are delivered from the aircraft to the airport building upon arrival at the transfer point in the first place (after VIP passengers).

3.24.3. The carrier must inform the transfer and/or transit airport of the presence of transfer and/or transit passengers on board by sending a telegram about transfer and/or transit passengers.

3.24.4. In case of a connection of up to 24 hours, transfer baggage is checked in to the final point or to the transfer point, depending on the capabilities of the airport of departure/transfer and the requirements of state authorities at the transfer point. If a passenger has a connection between flights of more than 24 hours, his baggage is checked in only to the transfer point.

3.25.1. Business class passengers may be offered special service at the airport, including check-in at a separate counter, service in a premium lounge, and delivery to the aircraft separately from economy class passengers, if this is provided for by the terms of the fare at which the air ticket was issued.

3.25.2. Provision of a premium lounge depends on the airport's equipment. . The Carrier informs the passenger of this possibility at check-in.

3.25.3. On board the aircraft, business class passengers are provided with seats in the business class cabin and are provided with special services.

3.25.4. Upon arrival, business class passengers leave the aircraft first, separately from economy class passengers.

3.26.1. For transportation with increased comfort, a passenger may reserve the required number of seats, subject to the availability of capacity. Payment for additional seats is made at the economy class rate.