Questions and answers

A baby stroller, including a "cane stroller", is transported in the baggage compartment of an aircraft as checked baggage in excess of the established norm (when transporting a child). The passenger (at his or her request) is allowed to proceed with a baby folding stroller to the entrance to the aircraft / to the aircraft steps, where it is checked in before entering the aircraft near the steps and stored in the baggage compartment. In this case, the passenger must notify the check-in agent in advance at the check-in counter of his or her desire to take the child in a stroller to the aircraft steps, while the weight of the stroller must not exceed 23 kg. You can find more detailed information about the rules for transporting children's folding strollers on the official website of the airline in the section Air transportation rules.

A wheelchair is transported free of charge as checked baggage in the baggage compartment of an aircraft, but only if it accompanies the passenger who uses it. A wheelchair is checked in as baggage at check-in or at the aircraft steps. When purchasing an air ticket, it is necessary to notify the airline via an agent, feedback or Call Center about the presence of a wheelchair, and also to indicate what type of assistance the passenger requires, in order to avoid misunderstandings at check-in.

At the request of passengers traveling together to the same destination on the same flight (family members, persons traveling together or traveling on a business trip), it is allowed to combine the free baggage allowances - both in terms of the number of pieces and in terms of weight. In this case, baggage is checked in for each passenger individually. The combination concerns only the free baggage allowances. One piece of baggage must not exceed 32 kg.

You can find information on free baggage allowance in the Rates and Conditions section. If you need to carry baggage in excess of the norm, you can use the appropriate additional service. Detailed information is published in the Extra Baggage section. Registration of such baggage is available on the website in the section Booking management or at the ticket office of your city.

The cost of paying for excess baggage is fixed. Detailed information is published in the section Extra baggage

You can read the terms of carriage on the website of ALROSA Airlines in the Air Transportation Rules (section 4 - Baggage Transportation)

Information on the transportation of sports equipment is available via a direct link (the page will open in a new browser window).

For economy class passengers - no more than 1 piece, weighing up to and including 10 kg, with dimensions no more than 115 cm in the sum of three dimensions length * width * height 55x40x20 cm. For business class passengers - no more than 1 piece, weighing up to and including 15 kg, with dimensions no more than 115 cm in the sum of three dimensions length * width * height 55x40x20 cm each. If your carry-on baggage exceeds the free baggage allowance, you can use the Extra Carry-on Baggage service. Detailed information on the rules for carrying hand luggage on ALROSA flights is provided in the section Tariffs and Conditions, as well as in the Air Transport Rules (clause 4.4). If the flight is carried out under a code-share agreement, the rules of the operating carrier (i.e. the airline that actually carries out the transportation of passengers) apply.

In addition to the established free carry-on baggage allowance and without charge, a passenger has the right to carry the following personal items listed in link in paragraph 4.4 of the Air Transport Rules.

What items and substances are prohibited from being carried in carry-on baggage and checked baggage?

The list of substances and items prohibited for transportation can be found at the link in clause 4.9 of the Air Transportation Rules.

Currently, airports located in the Russian Federation have restrictions on the carriage of liquids, gels and aerosols in the hand luggage of air passengers. Passengers are allowed to carry the following substances on board an aircraft in containers with a volume of no more than 100 ml and a total volume of no more than 1 liter. The restriction applies to:

• water, soups, syrups;

• creams, lotions and oils;

• perfumes;

• sprays;

• gels;

• mascara;

• contents of the cans;

• pastes;

• mixtures of liquid and solid substances;

• any other similar substances.

These containers must be placed in a transparent plastic bag. Each passenger is allowed to carry only one such bag as carry-on baggage.

Drinks and perfumes purchased in Duty Free shops located at airports may be brought into the aircraft cabin after check-in, passport control and pre-flight inspection. However, any purchased liquids and gels must be packaged and sealed in the Duty Free shop. The seal on the packaging is not opened during the entire flight and is valid for 24 hours.

No. Animals may only be transported on ALROSA Airlines flights if accompanied by an adult passenger.

If you are planning a flight with an animal within the Russian Federation, make sure that your pet has a veterinary passport with notes on a rabies vaccination received no earlier than 12 months and no later than 20 days before departure; on a clinical examination of the animal by a veterinarian no earlier than 14 days before departure. You can read the conditions for transporting animals on the ALROSA Airlines website in p. 4.11 of the Air Transportation Rules. General information is available on the special page Transportation of animals. Information on transporting animals in the adjacent seat in the aircraft cabin can be found at the following link.

You can read the conditions for transporting musical instruments on ALROSA Airlines flights on our website in Section 4 of the Air Transportation Rules (the link will open in a new window) or contact the Contact Center by phone at 8 800 500 50 95 (free call within Russia).

The age of a child on regular airline flights is determined on the date of commencement of carriage from the initial point of departure.

If the route and/or departure date of the flight changes after the commencement of carriage, it is reissued at the air carriage rate with a discount corresponding to the age of the child on the date of commencement of carriage from the initial point of departure indicated in the carriage document, even if the age of the child has changed by the time the carriage is reissued.

If a child is accompanied by an adult passenger and a ticket for both passengers is issued in one booking, no additional documents are required for flights within the Russian Federation. You can find more detailed information on the official website of ALROSA Airlines Air Transport Rules (clause 3.10)

ALROSA Airlines carries unaccompanied children only on its own flights and only on direct flights. Unaccompanied children are children aged:

• 6 to 12 years old — detailed information can be found at the link (the page will open in a new browser window).

• 12 to 16 years old — the "Unaccompanied Child 12+" service is issued (the page will open in a new browser window).

Yes. It must be in the passenger's personal belongings and meet the requirements for the carriage of liquids. Detailed information is provided in clause 4.9 of the Air Transport Rules (requirements for the contents of baggage and hand luggage).

Check-in at the airport opens 2 hours before (in most cases) and closes 40 minutes before departure. At Vnukovo Airport (Moscow), check-in opens 12 hours before departure and closes 40 minutes before departure. Passengers arriving for check-in or boarding later are considered late and will not be allowed on board. Detailed information can be found directly on the online check-in page.

Be sure to take the documents proving the identity of the passengers (for whom the ticket is issued) to the airport: a passport for an adult and a birth certificate for a child. We recommend that you have an itinerary receipt with you, although this is not a mandatory requirement for checking in for the flight. It will be useful to you, since it contains all the information about the flight.

"1km" means that under this tariff you can carry 1 piece of baggage free of charge, i.e. the 2nd piece of baggage will be considered excess and subject to payment.

For more detailed information on the rules and tariffs, as well as the baggage allowance for each tariff group, please see the "Information" / Tariffs and Conditions" section.

Boarding pass cannot be restored. It is necessary to order a certificate "On the fact of flight" on the Airline's website in the section "Feedback". This is a paid service.

According to the letter of the Ministry of Finance of the Russian Federation dated 01.02.2011 No. 03-03-07/1, the itinerary/receipt of the electronic ticket and the original boarding pass serve as confirmation of expenses for the purchase of an electronic ticket. Keep these documents after the flight.

If you need to take firearms or other weapons and ammunition with you, be sure to coordinate the transportation with the Airline before the trip. This must be done 48 hours before the flight departure. You can coordinate the transportation by contacting our contact center by phone at 8 800 500 50 95.

Firearms or other weapons and ammunition are allowed to be transported in checked baggage only. You must take care of the packaging in advance. Be sure to unload the weapon and pack the cartridges separately. Before transportation, make sure that you have a valid official permit from the authorities for the right to store and carry weapons.

On flights of JSC "ALROSA Airlines" it is allowed to transport no more than 10 units of weapons and 25 kg of ammunition for them, while one passenger is allowed to transport no more than 5 units of weapons and 5 kg of ammunition. If it is necessary to transport a larger quantity, then it will be necessary to submit an application (such cargo will be transported as dangerous goods). To submit a request, please notify the airline by calling the contact center at 8 800 500 50 95, or contact the agency office where you purchased your ticket.

To coordinate the transportation of weapons and ammunition when booking, be prepared to provide accurate information on the number of weapons, their nature (type, brand) and purpose (civilian, service, self-defense weapon), the number and weight of the cartridges.

More detailed information on the transportation of weapons can be found in the Air Transportation Rules: Transportation of weapons and ammunition.

Dangerous goods are substances that, during transportation, loading, unloading and storage, may cause an explosion, fire, damage or deterioration of the aircraft and its equipment, buildings and structures, cargo and baggage located at airports and on board the aircraft, as well as injury, poisoning, burns or radiation exposure to people and animals.

If you plan to transport goods classified as dangerous, you must agree on the transportation with the airline in advance. This can be done by calling the contact center 8 800 500 50 95. In this case, you must have a confirmed reservation for the entire transportation route. Before handing over dangerous goods for transportation, it is necessary to correctly fill out and sign the "Sender's Declaration for Dangerous Goods" form (the form can be downloaded by clicking on the link).

ALROSA Airlines takes into account the needs of all its passengers, provides careful and responsible service to passengers with disabilities, trying to provide them with maximum comfort and assistance at all stages of the journey.

After purchasing an air ticket, please inform the airline (no later than 48 hours before departure) about your service needs and existing disabilities by calling the contact center 8 800 500 50 95, or via feedback form on the website. Special services for passengers with increased needs are provided free of charge.

More detailed information can be found in P.3.11 of the Air Transport Rules.

If you have any questions, you can ask them to the airline's contact center staff by phone 8 800 500 50 95 (free call within Russia).