Questions and answers

You can register on our website in the «Diamond Mile» section by filling out the registration form for the program.

Registration can be completed by a passenger who has reached the age of 14.

You can only change your phone number yourself.

All other data (full name, date of birth, passport number, email address) is provided by the employees of the Service Center of the program. To do this, you need to send a request to the email DiamondMile@aero.alrosa.ru

When logging into your Personal Account, you need to select the link "remind password", and then in the window that opens, enter the email address specified during registration and the verification code generated by the system. An email will be sent to your email address with your membership card number, as well as a password recovery key and a link that you need to follow to recover your password for your Personal Account.

You can also send a message to DiamondMile@aero.alrosa.ru to recover your password about the need to recover your password.

You must send a message to DiamondMile@aero.alrosa.ru from the email specified during registration, with your full name and date of birth.

Information about the mileage balance is available in real time in your personal account on the airline's website. Usually, miles are credited within 3-7 days. In some cases, the period for crediting miles can be up to 45 days. Detailed information is reflected in the Rules of the program (p. 3.3).

For automatic accrual of miles for flights, it is necessary to indicate the membership card number when issuing the ticket. If the ticket is planned to be issued on the airline's website www.aero.alrosa.ru, in this case, the data must be entered independently in the column "I have a Diamond Mile loyalty card", in case of issuing the ticket at the agency, it is necessary to inform the agent of the card number to enter the data into the ticket. In this case, after the actual flight, the miles will be credited automatically. You can check the accrual of miles for flights in your personal account in the "Transaction history" tab. The number can be entered into the booking only if the personal data in the program and in the booking system completely match.

To accrue miles for actual flights on ALROSA Airlines flights, you must enter all the data in the personal account of the program participant in the "Report a flight" tab, indicate the date and route, flight number, ticket number. All this data can be seen on the itinerary receipt.

After checking the data for compliance, you will be credited with miles for actual flights.

We remind you that flights are accepted for accrual of miles no later than 3 months from the flight date.

You can indicate your personal Diamond Mile participant number before departure in one of the following ways: independently on the website www.aero.alrosa.ru in the “Reservation Check” section;

• by contacting the airline's contact center by phone 8 800 500 50 95 
• by contacting the airline’s contact center using the feedback form indicating your personal card number and ticket number 
• You can add a card to your ticket yourself on the website (provided you add the card before departure). 
• On the airline’s website, tab “My Travels” then “Check Booking”, then you need to enter the ticket number and Last Name as on the ticket, only the last name. Next, the system will transfer you to your order. At the bottom there is a line “Add a loyalty card”, you need to click, add, save. Further above the order there is a line “Exit order”.

«Flight date» is entered in the following format: day, month, year, example: 25.10.2024;

«Flight number» is entered as a three/four-digit numeric code, example: 583;

«From» / «To» is the route indicated on the air ticket in Latin, example «Moscow» / «Novosibirsk»;

"Booking class" is entered as a single-digit letter code specified on the air ticket, example "B";

"Ticket number" is entered as a numeric value consisting of 10 digits only, example: 2412345678.

Usually, miles are credited within 3-7 days. In some cases, the period for crediting miles can be up to 45 days.

Detailed information is reflected in the Rules of the program (section 3.3)

Yes, miles can be accrued for all flights on scheduled flights at fares participating in the accrual of miles, made within 3 months before the date of registration in the Diamond Mile program.

To accrue miles, you must enter information about the flights made in your personal account on the website in the "Report a flight" section.

No. Participation in the program is individual, miles are accrued only for your own flights.

Status miles – miles that a member earns when traveling on regular flights of the Airline, awarded depending on the distance and class of booking of the air ticket (minimum 500 miles).

Bonus miles – miles that a program member additionally earns, special offers of the program, as well as additional miles awarded for flights to elite level members. These miles can only be used to receive Awards and are not counted towards moving up to the next level.

All information about the ticket number, route, flight date, booking class, and fare is displayed on the itinerary receipt. The itinerary receipt is sent to you by email after purchasing an air ticket.

If you do not have an itinerary receipt, you can use the service for ordering a certificate "On actual flights for 3 months for accrual of miles" or order a "Copy of the itinerary receipt" on our official website using the Flight certificates section. Review all information on issuing certificates and fill out an application.

To do this, select a section on the main page

1. MY TRIP

2. BUY A TICKET

3. ENTER A ROUTE

4. SELECT FLIGHT DEPARTURE DATE

5. PAY BY MILES (enter the member card number and password from the personal account of the Diamond Mile program)

6. FIND

The premium ticket rate will be available to you. Next, after choosing a tariff, continue to issue a ticket by entering all the necessary data.

You can order the additional service “Baggage for miles” (1 piece up to 23 kg) only at the ALROSA Airlines ticket office - at the time of booking a ticket or for a previously issued ticket.

The service is provided only to the Participant of the Diamond Mile Program and only to a ticket issued in the name of the Participant himself.

When registering for the “Baggage for Miles” Service, the Participant must have the required number of miles in his personal account to register the Service. Partial payment "Miles/rubles" is not provided.

Within the framework of one booking, the Service can be issued only from one account Miles are not awarded for the “Baggage for Miles”. 

Service The full Rules of the Service, conditions for return, voluntary change of conditions of carriage, forced return of the Service are indicated on the current page of the website in the section Rules and conditions for the additional Service “Baggage for Miles”.

A complete list of privileges for participants and elite status holders can be found on the airline’s website in the “Diamond Mile” section, “Statuses and privileges” 

To receive privileges, holders of elite status of the Diamond Mile program must have a personal membership card number on their ticket.

If there is no personal card number on the ticket, privileges for elite status holders are not guaranteed.

The Airline reserves the right to introduce restrictions on the provision of Privileges, including restrictions on aircraft types, routes and dates for issuing Privileges.

The “Additional piece of baggage up to 23 kg” privilege is available to holders of Gold and Diamond statuses if they have a Personal Membership card number in their booking. 

• To apply for the “Additional piece of baggage up to 23 kg” award, the Participant must send an application to the Program Service Center by email: Diamondmile@aero.alrosa.ru. 

• Applications are processed daily on weekdays (working days) from 8:00 to 12:00 Moscow time, except weekends and holidays. 

• The application must be submitted no later than 2 working days before the flight departure. If the flight is operated on a weekend or the day following a weekend, the application period is 3 business days.

You can find information about the service in more detail by following the link (clause 4.2. Rules of the Diamond Mile program)